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5 Minutes
Overview: What Mercedes Owners Need to Know
Mercedes-Benz and the National Highway Traffic Safety Administration (NHTSA) have announced a recall affecting certain U.S.-market EQB electric crossovers. If you own an EQB built between May 4, 2022 and August 16, 2023, your vehicle may be included in the campaign. The affected models are the EQB 350 4MATIC and the EQB 300 4MATIC.
According to the NHTSA filing, the recall affects 660 units in total: 179 EQB 350 4MATICs and 481 EQB 300 4MATICs. The underlying issue stems from a production deviation at the battery supplier, which may cause the vehicle to lose drive power unexpectedly.
What’s the Defect? Cause and Safety Risk
The NHTSA reports that the screw connection for the busbar inside the high-voltage battery may not meet the required production specifications. This means the busbar could have been assembled using an unsuitable batch of screws supplied by Farasis Energy Co. Ltd. If the connection fails, the EQB could suffer a sudden loss of drive power, increasing the risk of an accident. Mercedes-Benz says it is not aware of any crashes or injuries in the U.S. related to this condition.
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Remedy: Dealer Inspection and Battery Replacement
Dealers were notified of the recall on August 1, 2025, and owner notification letters are scheduled to be mailed on September 23, 2025. Mercedes-Benz dealers will inspect all recalled vehicles and will replace the high-voltage battery as necessary at no charge. When the fault occurs, drivers may see a warning message in the instrument cluster, but the automaker warns drivers might not receive advance notification before the loss of drive power.
If you have questions or think your EQB may be affected, contact Mercedes‑Benz USA (MBUSA) customer service at 1-800-367-6372.
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Vehicle Specifications and Key Features
The EQB is Mercedes-Benz’s compact electric crossover based on the GLB platform and aimed at buyers seeking practicality with zero-emission driving. EQB models feature Mercedes’ 4MATIC all-wheel-drive system in higher trims, an MBUX infotainment system, and optional seven-seat arrangements that appeal to families. The high-voltage battery and electric drivetrain are central to performance, efficiency, and range—making battery integrity a critical safety and reliability priority.
Drivetrain and Safety Systems
EQB models use one or more electric motors with Mercedes’ electric AWD setup and include standard safety systems such as driver-assist features and electronic stability control. The recall specifically targets the high-voltage battery’s busbar screw connection, not the electric motors or software.
Design, Performance and Market Position
Design-wise, the EQB offers a practical, upright SUV silhouette with Mercedes’ modern interior styling. It competes in the premium compact electric crossover segment, positioned against rivals like the Audi Q4 e-tron, Volvo XC40 Recharge and BMW’s compact EVs. The EQB emphasizes flexibility and luxury touches more than outright sportiness, catering to buyers who want Mercedes comfort, advanced infotainment, and family-friendly packaging in an EV.
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Comparisons and Buyer Considerations
Compared with rivals, the EQB’s strengths are cabin versatility and Mercedes brand cachet. When evaluating the EQB, buyers should weigh range, charging speed, passenger space, and dealer support—especially now that affected vehicles will receive free battery replacement if needed. For current owners, the priority is safety: respond promptly to recall notifications and schedule dealer inspections.
Note: All original images, captions and placements from the source report should remain unchanged in publication.
Next Steps for Owners
Owners of EQB vehicles built between May 4, 2022 and August 16, 2023 should watch for the recall letter scheduled to arrive starting September 23, 2025, contact MBUSA at 1-800-367-6372 with questions, and arrange a dealer inspection if notified. If you go through the repair, consider sharing your experience with your dealer so others can benefit from the recall process insights.
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