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Samsung and Turkish Airlines have teamed up to make one of travel's most annoying problems a little less painful: misplaced baggage. The new Smart Tagged Baggage Service lets passengers use Samsung's SmartThings Find to locate delayed or lost bags and speed up recovery.
How the service actually works
The idea is simple. Travelers place a Galaxy SmartTag inside their suitcase, and if the luggage goes missing or is delayed, they can include location data in their lost baggage report to Turkish Airlines. SmartThings Find generates a shareable link with the bag's last known location, helping airline agents pinpoint and retrieve the item faster.
Personalize your tag for quicker ID
SmartThings Find includes a Change Device Image feature so you can upload a photo of your bag directly in the app. That visual cue makes it easier for both you and airline staff to identify the correct item when multiple bags are in play.
Technology behind the tracking
SmartThings Find uses Bluetooth Low Energy and ultra-wideband for precise location tracking, and it taps into a global network of more than 700 million Galaxy devices to help locate tagged items. That crowd-sourced network is what makes tracking effective even when the bag moves through busy or unfamiliar areas.
Why this matters for travelers and airlines
Imagine landing after a long flight, only to be told your bag is delayed. Instead of waiting days for manual searches, you and the airline can share a pinpointed location instantly. For airlines, faster recovery means fewer costs, better customer satisfaction, and less baggage handling overhead. For passengers, it’s peace of mind and a shorter wait.
What to know before you fly
- You need a Galaxy SmartTag paired with the SmartThings app to use the service.
- When filing a lost luggage report with Turkish Airlines, include the SmartThings link so staff can act on the location data.
- Uploading a photo of your bag in SmartThings Find helps reduce confusion during recovery.
Samsung says it plans to expand the Smart Tagged Baggage Service with more airline partners in the future, so this could become a new industry standard for tracking checked luggage. For frequent flyers, it’s an example of smartphone tech solving a very real travel headache.
Source: gsmarena
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